1. Introduction

 

When you make use of the reshapeenergy.co.uk website, Reshape Energy processes personal data. We
will use your personal data legitimately and responsibly in line with applicable privacy laws and regulations.

In this Privacy Statement, we describe who we are, how and for which purposes we process your personal data
within Reshape Energy, how you can exercise your privacy rights, and all other information that may be
relevant to you.

We did our best to provide you with all information in a clear and readable format. However, if you have any
questions about our use of your personal data after reading this Privacy Statement, you can contact us through
the contact details provided below.

Finally, we would like to point out that we are continually developing and improving Reshape Energy. If this
brings about any changes in the way we process personal data, this will be reflected in this Privacy Statement. We
therefore recommend that you regularly take notice of the Privacy Statement for any modifications. At the
bottom of this Privacy Statement you can read when this Privacy Statement was last modified.

​

2. Who are we?

Reshape Energy Ltd are a broker. Our contact details are: Reshape Energy Ltd, Registered No. 10987055,  Link 665 Business Centre, Todd Hall Road, Haslingden, BB4 5HU. The email address is info@reshape-energy.co.uk and we can be contacted on 0330 522 063.

3. For which purposes do we process your personal data?

Reshape Energy processes your personal data for the following purposes:

Order management and performance of a contract — We process your personal data to prepare, receive and carry
out the contractual agreement(s) as agreed upon in the quotations provided.

Back office activities — We process your personal data for administrative and financial business activities, such as
reporting and the managing and processing of invoices and collections.

Communication, marketing and loyalty program purposes — We process your personal data for the purposes of
customer service and support, to manage our relationship with you, to carry out marketing activities, and/or to
provide and share information about our services.

Legal purposes — We process your personal data for identification purposes, to counter fraud, to perform audits,
to initiate legal action, to secure safety within the company and to comply with legal obligations.

​

4. What personal data do we collect about you?

We collect several categories of personal data when you make use of Reshape Energy and our services and
this data is collected directly from you:
– Contact details (name, address, place of residence, e-mail, telephone number, fax number, etc.)
– Company details (address, Chamber of Commerce number, VAT number, etc.)
– Order details (quotation details and offers, planning drawings or designs etc)

​

5. On which legal grounds do we base the processing of your personal data?

To be lawful, each processing of personal data must be based on a so called ‘legal ground’ as listed in the EU

General Data Protection Regulation (GDPR). We process personal data associated with Reshape Energy based
on four legal grounds;
(1) for the performance of a (service) contract with you; or
(2) for compliance with a legal obligation; or
(3) for legitimate interests pursued by us; or
(4) your consent.

Performance of a contract

We use your personal data for processing necessary for performance of the service contract with you. Without
this data, we would not be able to fulfil our side of the contract. The processing of orders and service requests
falls under this legal ground.

Legal obligation

We are legally obliged to process your personal data in order to comply with fiscal and other legal obligations.

Legitimate interest

We use your personal data for our legitimate interests –
– to be able to maintain a lasting relationship with you as a customer.
– to be able to detect fraud and security incidents on our website.
– to defend ourselves in legal proceedings.
– to improve the effectiveness of our service through statistical analysis

Consent

In those cases where the previous three legal grounds do not apply, we process data with your unambiguous
consent. Please note that you can always withdraw your given consent.

​

6. To whom do we provide your personal data?

We can provide your personal data to third parties in accordance with this Privacy Statement and in so far as
permitted by law. Without your consent, we will not provide your personal data to recipients for their own
marketing purposes.

Your personal data can be received by the following categories of recipients:

Internal Departments

We may share personal data internally with other departments (such as Accounts Receivable) for providing you
with information, services, communication, and to prevent, trace and examine possible illegal activities,
infringements of our policies, fraud and/or breaches of our data security.

Authorities

We may provide your personal data to supervisory authorities such as Tax and Customs Administration, the police
and other statutory bodies. We provide your personal data:
– To comply with a statutory obligation or court order; or
– If this is necessary to prevent, trace or prosecute criminal acts; or
– If this is necessary to enforce our policies, or to protect the rights and freedoms of others.

Payment service providers

When you purchase a service, you will also receive a request to provide your payment details if not paying through
cheque or BACs methods. Those personal data may be collected and processed directly by the payment service
provider. This provider is responsible for processing your payment details within the limits set by law.

​

7. How do we store your personal data?

Your personal data will be removed or made anonymous when your personal data is no longer necessary for the
purposes set out in this privacy statement.

There are instances where certain elements of your personal data are stored for a longer period of time due to
certain legal obligations set out by public institutions. We may also store elements of your personal data for our
own legitimate interest, such as detecting fraud, handling potential disputes, or facilitating our contractual
arrangements with third parties such as contractors.

8. How can you exercise your privacy rights (data subject rights)?

 

At every desired moment, you can request to access, rectify or erase your personal data or you can object to
direct marketing and profiling. In addition to this, you may also have the right of restriction of processing
concerning your personal data, the right to object to processing as well as the right to data portability. These
rights are known as your ‘data subject rights’. To invoke your data subject rights, please contact us by using the
contact details at the bottom of this Privacy Statement. Please keep in mind that we may ask for additional
information to verify your identity.

​

9. Can you withdraw your consent?

Once given, you may always withdraw your consent. Please keep in mind that withdrawal does not have
a retrospective effect. If you want to withdraw your consent for other processing activities, please contact us by
using the contact details at the bottom of this Privacy Statement.

​

10. Can you lodge a complaint?

You can lodge a complaint with us via the contact details at the bottom of this Privacy Statement. Furthermore,
you can lodge a complaint via the UK Data Protection Authority ‘Information Commissioner’s Office (ICO)’,
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF, UK.

11. How can I contact Reshape Energy?

 

If you have any questions about the way we process your personal data that are not answered by this privacy
statement, please contact: Reshape Energy Ltd, Registered No. 10987055,  Link 665 Business Centre, Todd
Hall Road, Haslingden, BB4 5HU. The email address is info@reshape-energy.co.uk and we can be contacted
on 0330 522 063.

 

12. When was the last modification made to this Privacy Statement?

This Privacy Statement applies since January 2024